Refund policy
Return & Refund Policy
Returns
We want you to be happy with your purchase from LR Enhancers.
If you change your mind about an online purchase, please contact us at hello@lrenhancers.com within 14 days of receiving your order.
Where an exchange is preferred and the item is eligible, we are happy to offer an exchange. Where a customer exercises their statutory cancellation rights, refunds will be provided in accordance with UK consumer law.
Items must be returned in their original, unused and saleable condition, with all original packaging, labels and hygiene seals intact where applicable.
Once you have notified us that you wish to cancel, you will have a further 14 days to return the goods.
Return Postage
For a change-of-mind return, the customer is responsible for the cost of returning the item to LR Enhancers.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Where the issue is our responsibility, we will arrange or reimburse the appropriate return postage.
Where a statutory cancellation right applies, the original standard delivery charge will be refunded. Any additional amount paid for an upgraded or express delivery service will not be refunded.
Hair, Wigs, Toppers & Extensions
For hygiene and resale reasons, wigs, hair toppers, hair extensions and other hairpieces must be returned unused and in their original condition.
They must not have been worn, fitted, cut, coloured, washed, styled, altered or otherwise used.
Any original hygiene seals, tags or protective packaging must remain intact where applicable.
Lashes & Beauty Products
For health and hygiene reasons, lashes and other products supplied in sealed hygiene packaging cannot be returned once the packaging or hygiene seal has been opened, or the product has been worn or used.
Skincare, Haircare, Tanning & Personal Care
Products supplied sealed for health and hygiene reasons must remain sealed and unused to be eligible for a change-of-mind return.
Once such a product has been opened or used, it may not be eligible for return where the hygiene exception applies.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible at hello@lrenhancers.com, including your order number and photographs where appropriate.
We will assess the issue and, where appropriate, arrange a replacement, repair or refund in accordance with your statutory consumer rights.
Sale & Clearance Items
Sale and clearance items remain subject to your statutory consumer rights. Any additional return conditions will be clearly stated at the time of purchase.